Community Relations Manager

We’re passionate about supporting children and their early learning journeys!

We’re seeking an innovative and collaborative Community Relations Manager to join our team. This leadership role oversees the Community Relations staff and is responsible for the management of external and internal outreach, child care resource and referral, maintenance of community relationships, and resource & fund development. This position reports directly to the Chief Operations Officer.

Minimum Educational and Experience Requirements:

• Bachelor’s degree in a related field and three years’ experience in community relations/outreach required
• Resource development experience required
• Two years’ experience managing people to include supervising and coordinating work amongst volunteers and staff, required
• Excellent Communication (verbal and written) skills required
• Demonstrative understanding of child care programs, early childhood education, social service issues, community action programs, and/or serving low-income communities

Required Skills and Abilities:

• Bilingual (English and Spanish), a plus
• Excellent customer service skills
• Proficiency with Microsoft Office products, web-based programs, and databases
• Excellent organizational and time management skills
• Excellent interpersonal skills
• Ability to adapt readily to change
• Ability to apply knowledge and understanding of rules, regulations, and ELC policies, procedures, and practices
• Ability to follow through on commitments and meet deadlines
• Ability to communicate effectively verbally and in writing, including providing technical programmatic information to the nontechnical audience
• Willingness and ability to travel throughout the seven-county area, as needed
• Ability to manage multiple projects, follow through, and meet deadlines
• Must exhibit a positive attitude and an example to others in the areas of problem-solving, teamwork, interpersonal relationships, support of management decisions, and commitment to ELC’s mission
• Outcome-driven, with the ability to respond to changing circumstances and priorities
• Ability to work independently and collaboratively with individuals of varying backgrounds and skill levels to achieve goals.

What You Will Do (Summary):

• Supervise and direct the activities of community relations staff, including interviewing, hiring/terminating, training, planning, assigning work, performance management, administering discipline, addressing complaints, and resolving problems
• Develop in partnership with leadership ELC’s annual fund development program
• Manage the agency’s participation in community and outreach events, including, but not limited to, signature events, community outreach activities and campaigns, customer recognition events, family engagement plans, and other special activities
• Communicate regularly and maintain positive relations with ELC donors and supporters
• Prepare and analyze reports and data to support community initiatives, outreach campaigns, and grant-related activities
• Manage the ELC’s volunteer and student experience programs, including recruitment, placement, orientation, supervising, and reporting of all volunteer activities
• Creation and training of processes, procedures, and plans for designated staff

• Actively seek opportunities to promote the ELC to the community-at-large throughout the seven-county service region and track outcomes and return on investment
• Create and deliver CCR&R training to current and new staff members
• Engage and collaborate with child care providers to enhance program quality, support provider needs, and foster community partnerships
• Develop & conduct training and outreach plans to educate families on early childhood topics
• Participate in and conduct peer review activities, including audits and assessments
• Represent the ELC publicly at meetings and other activities
• Communicate gaps and needs identified in the community to the appropriate ELC leadership and the specific department
• Develop and present programs, reports, presentations, tours, etc. as needed
• Assist leadership in building valuable community partnerships with community leaders, advocates, legislators, and other stakeholders
• Manage all efforts related to the Literacy Projects in all seven counties, including the intake and distribution of children’s books (i.e., champions for literacy, word garden, and celebrity reader)
• Responsible for ensuring appropriate use of all resources by immediately reporting suspected fraud (internal and/or external) via the ELC-established Fraud Reporting Procedure
• Participate as directed in all ELC quality improvement efforts to achieve optimum organizational performance

About Us:

The Early Learning Coalition of the Big Bend Region, Inc. (ELC) is a local non-profit organization with an annual budget of $36 million. Our mission is to provide leadership and advocacy to build a community where all children are prepared for success in school.

We are guided by our core values:
Positive Attitude – We approach challenges with optimism and enthusiasm
Accountability – We take responsibility for our actions and commitments
Respect – We foster an inclusive and supportive environment for all
Teamwork – We collaborate to achieve our shared goals

Position: Full-time

Salary Range: $53,000 -$57,000

Benefits: This is a full-time position that includes the following benefits: health insurance, dental, vision, flexible paid time off, retirement savings plan and loan forgiveness eligible employer, etc.

Important: Qualified candidates must submit a resume and cover letter with salary requirements to elcemployment@elcbigbend.org.

ELC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. ELC is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills.

Applicants may undergo a skills assessment. 

Join us in making a lasting impact on the lives of children and families in our community!