Bi-lingual Customer Service Specialist (Gadsden Co.)

Why We Need You

At ELC, we are in the business of children! We’re looking for a dedicated and hardworking Bilingual Customer Service Specialist to join our team.

In this role, you will provide essential administrative support to the Program team, ensuring a seamless customer service experience for the families we serve. This position reports directly to the Gerente de Servicios Familiares and plays a key role in supporting our mission.

If you are passionate about making a difference and thrive in a fast-paced environment, we’d love to hear from you.

Why We Are Excited to Meet You

• Fluent in both spoken and written English & Spanish
• High school diploma or equivalent; associate degree preferred
• 1-2 years prior experience in customer service or working in a social/human services program, required
• An understanding of child care programs, early childhood education, social service issues, community action programs, and serving low-income communities, preferred

Who You Are

You Have:

• Excellent customer service, organizational and interpersonal skills
• Proficiency with Microsoft Office products, web-based programs and databases
• Ability to adapt readily to change
• Ability to apply knowledge and understanding of rules, regulations and ELC policies and procedures and practices
• Ability to communicate effectively verbally and in writing, including providing technical programmatic information to a nontechnical audience
• Ability to follow-through on commitments including deadlines
• Ability to work independently and collaboratively with individuals of varying backgrounds and skill levels to achieve goals
• Ability to follow instructions and comply with and support the organization’s policies and procedures
• Must exhibit a positive attitude and an example to others in the areas of problem-solving, teamwork, interpersonal relationships, support of management decisions and commitment to ELC’s mission and vision

What You Will Do (Summary):

• Maintain working knowledge of and adherence to all applicable rules, regulations, and ELC policies, procedures, and practices.
• Provide comprehensive CCR&R to customers when needed and requested
• Work with other ELC service centers, departments, and other agencies to ensure a coordinated approach to customer service and to the ELC’s mission
• Ensure parent resource equipment is in optimal working order and timely report problems to the Helpdesk
• Manage the reception area and provide effective telephone and in-person communication to maintain a professional image, handle customer flow and create a positive first impression of the ELC
• Maintain a clean and welcoming environment for families
• Maintain an attractive and interactive play area and current CCR&R materials that are readily accessible
• Receive and respond to customer inquiries and forward to colleagues as needed
• Answer customer inquiries and assist customers timely and correctly with applying for the School Readiness (SR), Voluntary Prekindergarten (VPK), and Child Care Resource and Referral (CCR&R) programs
• Provide technical assistance to customers working in the Family Portal
• Perform clerical duties accurately and timely
• Track customer traffic for in-person, phone, and internet inquires
• Maintain and document the distribution of word garden books
• Participate in a minimum of two ELC Outreach activities and/or events within the fiscal year
• Report suspected fraud (internal and/or external) via ELC-established Fraud Reporting Procedure
• Participate as directed in all ELC quality improvement efforts to achieve optimum organizational performance
• Contact a manager immediately in the event an allegation of abuse, neglect, or exploitation is received
• Perform other job duties as assigned

About Us:

El Early Learning Coalition of the Big Bend Region, Inc. (ELC) is a local non-profit organization with an annual budget of $30 million. Our mission is to provide leadership and advocacy to build a community where all children are prepared for success in school.

We are guided by our core values:
Positive Attitude – We approach challenges with optimism and enthusiasm.
Accountability – We take responsibility for our actions and commitments.
Respect – We foster an inclusive and supportive environment for all.
Teamwork – We collaborate to achieve our shared goals.

Join us in making a lasting impact on the lives of children and families in our community!

Position: Full-time

Rango salarial: $36,000 -$38,000

Benefits: This is a full-time position that includes the following benefits: health insurance, dental, vision, flexible paid time off, retirement savings plan and loan forgiveness eligible employer, etc.

Important:

Los candidatos calificados deben enviar un currículum y una carta de presentación con los requisitos salariales a elcemployment@elcbigbend.org.

ELC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. ELC is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills.

Applicants may undergo a skills assessment.